FAQ
How long does it take for a dress to come in?
Dresses normally take between 8-14 weeks once ordered. Please contact us should you require a rush order.
What colours can I get my wedding dress, bridesmaid dresses and flower girl dresses in?
All our wedding dresses, bridesmaid dresses and flower girl dresses come in 99 colours!
As you will see above, each colour is listed as a number, thus when ordering through email, you will need to advise us which colour you want. We also have this colour chart in our studio for customers to see in person.
What if I can’t find the dress/design I want?
We can also make wedding dresses from scratch. If you can’t find the right style in our range, then you can email us your design and we may be able to create it for you.
What size shall I order?
All gowns and dresses are shown based on the following Size Charts. See the next question for “Measurements Tips” if you’re unsure. All measurements are in inches (1 inch = 2.54 cm).
Size chart for bridal gowns, bridesmaids dresses, and prom dresses:
| Dress Size | 2 | 4 | 6 | 8 | 10 | 12 | 14 | 16 |
| Bust | 32 | 33 | 34 | 35 | 36 | 37.5 | 39 | 40.5 |
| Waist | 23.5 | 24.5 | 25.5 | 26.5 | 27.5 | 29 | 30.5 | 32 |
| Hips | 35.5 | 36.5 | 37.5 | 38.5 | 39.5 | 41 | 42.5 | 44 |
| Shoulder to Hem | 58 | 58 | 58 | 58 | 58 | 58 | 59 | 59 |
| Dress Size | 18 | 20 | 22 | 24 | 26 | 28 | 30 |
| Bust | 42 | 44 | 46 | 48 | 50 | 52 | 54 |
| Waist | 33.5 | 35.5 | 37.5 | 39.5 | 41.5 | 43.5 | 45.5 |
| Hips | 45.5 | 47.5 | 49.5 | 51.5 | 53.5 | 55.5 | 57.5 |
| Shoulder to Hem | 59 | 60 | 60 | 60 | 60 | 60 | 60 |
Size chart for flower girl dresses:
| Age | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| Bust | 22 | 22.5 | 23.5 | 24 | 25 | 26 | 27 | 28.5 | 29 | 30 |
| Waist | 21 | 21.5 | 22 | 22.5 | 23 | 23 .5 | 24 | 24.5 | 25 | 25.5 |
| Neck to Waist | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 | 13 |
| Waist to floor | 23 | 25 | 26.5 | 28 | 30 | 31.5 | 33 | 35 | 37 | 38.5 |
How do I measure myself?
Measurement Tips
Bust – Not your bra size! Take the tape around your back and bring it across the fullest part of your bust. Your arms should be relaxed, down at your sides. You must wear a bra when taking this measurement.
Waist – This is the smallest part of your waist. Typically it’s an inch or so above your belly button. Also known as the natural waistline.
Hips – This is the widest part of your hips, across the hipbone. Measurement is taken approximately 7 inches below the natural waistline. This measurement is not needed for full gowns.
Natural Height – Your height from head to toe.
Bust Points – This is the length between your nipples
Arm Girth – Relax your arm and measure around the largest part of the upper arm.
Arm Length – Start the tape at your shoulder down to your hand.
Around Shoulder – This is the measurement around your shoulder.
Nape to Waist – Measure from the base of the neck at the back to the Natural Waist.
Waist to Hem – Measure from your Natural Waist to where you want the hem to be. Be sure you’re wearing the same height heel you’ll wear on your wedding day.
Do you accept refunds?
We comply with both The Sale of Goods Act and The Distance Selling Regulations, thus all goods will be of satisfactory quality and fit for purpose, and all online orders will be confirmed by email etc.
Please note that we do not offer a cooling-off period as we immediately order and pay the supplier for your customised goods, which are made to your specification. Meaning they are unsellable to a third party.
We carefully inspect all goods before presenting them to customers, thus we are happy to offer a full refund or replacement if goods are found to be unfit for purpose or of unsatisfactory quality at time of inspection on collection. Please note that once goods are taken away they are deemed to be fit for purpose and of satisfactory quality.
Any goods that have been delivered by post or courier and are found to be unfit for purpose or of unsatisfactory quality must be returned within 7 days of delivery to get a full refund.